Policies

Shipping, returns and privacy

How delivery, cancellations, returns and refunds work for orders from our store.

ShippingCancellationsReturns & damageRefundsServicesPrivacy

Shipping

  • We ship to addresses in the United States. Shipping to the continental US is included in every product price.
  • Most equipment is made to order and ships direct from our manufacturing partners. Each product page lists its usual delivery window: about 1–3 weeks for review stands, 2–4 weeks for pagers, chargers and neon signs, and 3–6 weeks for kiosks, lockers and menu screens.
  • We confirm every order within one business day and email your tracking number when it ships.
  • Items with rechargeable batteries, such as power bank kiosks, ship by approved battery freight services, which can take longer than standard parcels.

Cancellations

You can cancel for a full refund any time before your order ships. Custom-made items, such as neon signs, can be cancelled for a full refund until you approve the design proof.

Returns, damage and defects

  • If an item arrives damaged, has a defect or doesn't work, tell us within 7 days of delivery with a photo, and we'll replace it or refund you.
  • Because equipment ships direct from the manufacturer, we can't accept change-of-mind returns once an order has shipped.
  • Custom items, such as neon signs and programmed review stands, are made for your business and can't be returned for a change of mind. Defects are always covered.

Refunds

Refunds go back to the card or payment method you used at checkout. Your bank usually shows the refund within 5–10 business days.

Websites, ads and kiosk placement

Website and ad packages, and free kiosk placement, follow the terms on their product pages and in your agreement with us. Ad spend is paid directly to Meta. Questions about a service? Call 765-341-0530.

Privacy

When you order or send a form, we use your name, contact details and address only to fulfill your order and reply to you. We share your shipping address with the manufacturer or carrier that delivers your order. We don't sell your information. Payments are processed on a secure checkout page hosted by Wix, and we never see your full card number.

Contact

Broadus Property Ventures LLC, Indianapolis, Indiana. Call or text 765-341-0530 or email brock@broaduspropertyventures.com.